Refund policy

Refunds

In the unlikely event that a product does not comply with the purpose it was intended to be used and is therefore fundamentally flawed and an exchange or repair is not possible, a refund may be requested.
REFUNDS PROCEDURES: Once the product has been received and checked by Veerenzo, the customers banking details will be verified in order to issue a credit note. The refund will be processed by Head Office upon receipt of the credit note and will be paid into the verified bank account.

Cancellation and Returns

When returning a product, you must provide proof of purchase. The product must be unused and in the original condition. Wear and tear, product characteristics and explained pre-existing conditions will be considered prior to acceptance of goods presented for return.
Once a return has been approved, the product may be exchanged for other items or credit note will be issued.
If you wish for us to collect the product, contact us via email and relevant arrangement will be offered. We reserve the right to charge you for this service.
The customer should present the original invoice as proof of purchase for all exchanges and returns. We regret no exchanges, returns or refunds without the original invoice.

Please Note : A 10% handling fee will be raised on canceled orders

A) PRODUCTS PURCHASED IN-STORE/ COLLECTED Products should be returned to Veerenzo at the customer’s expense within 10 days of purchase/collection. Veerenzo will check the condition of products being returned as explained in the Exchanges and Returns paragraph.
B) PRODUCTS DELIVERED The customer should check products being delivered immediately (refer to Delivery paragraph) and note any defects on the POD (proof of delivery) document while the Veerenzo Delivery Team is on-site.
C) SERVICES RENDERED services rendered to the customers are non-refundable- these include

Exchanges

Veerenzo will exchange any damaged or flawed products returned in an unused condition within 10 days of purchase. Product exchanges requiring delivery will be transported to the original delivery address within South Africa.
It is acknowledged that exchanges are subject to product availability at the time of the request for exchange. Veerenzo will check the condition of products presented for exchange or returned as in accordance with Delivery and Collection paragraphs(whichever is applicable) products are deemed to have been supplied in good condition as checked by the customer at the time of purchase, delivery or collection.
Veerenzo is unable to exchange goods where product characteristics and/or imperfections were pointed out prior to purchase. Handling fees may be applicable to exchanges/returns. For public health reasons, Veerenzo cannot accept the return of some items.
No special orders will be subject to exchange/cancellation/return/refund. Physically altered or partially disassembled products may not be returned. Should the customer change their mind about a purchase but the product is unflawed or undamaged Veerenzo is not obliged to accept the return. Products purchased during the annual sale will be subject to the terms and the conditions of the sale.

Defective Products

Any defects noted after delivery should be photographed and reported to a Veerenzo sales consultant and/or Customer Care via

WhatsApp on 072 979 1945 or email info@veerenzo.co.za
If goods are defective the customer can return them if reported to Veerenzo Customer Service within 72 hours from the date of delivery, provided the goods have been used for their intended purpose and that applicable care instructions have been followed.
Please contact the store within 48 hours of receiving the product to discuss further steps. Please do not use the product if you have identified a problem. Defective products are replaced at our discretion. However, nothing in these terms and conditions affect your statutory rights in the unlikely event that the goods do not meet a standard required by law.
Veerenzo reserves the right to cancel an order