Shipping policy

Delivery Information

  • The delivery has to be paid at the time of the purchase. The delivery will only be scheduled once the invoice is fully paid together with all logistic costs.
  • Circumstances that are unforeseen or beyond Veerenzo control may result in changes to the agreed delivery date and time of which the customer will be telephonically informed and alternative arrangements will be made.
  • The customer is required to inspect products on delivery.
  • The customer or the person taking delivery on behalf of the customer will be required to produce a valid identity document(ID card, Drivers licence, passport) sign a proof of delivery (POD) and the Own collection indemnity (OCI). Unless indicated to the contrary on the POD, it is deemed that the product has been delivered and received in good condition and, where appropriate, in accordance with the customerā€™s specifications.
  • Should you wish to change any of your delivery instructions, please discuss this with our consultant.
  • On delivery, the crew will arrive and deliver your order to the room of your choice. Please assist us by clearing pathways and removing ornaments and other objects that might get in the way. We are not responsible for any form of breakage or damages. Packaging is normally removed and taken away unless you request us not to do so.Ā 

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Delivery PolicyĀ 

  • Check the dimensions of the space in which the product will be placed. Please Check our website or Ask your consultant for sizes and dimensions.
  • Measure any staircase, doorways and corridors the product will have to pass through, including space for maneuvering and turning. As an environmentally conscious company, we at Veerenzo make every effort to recycle our waste.Ā 
  • Please ensure that our delivery vehicles are given safe and ample space and access to offload(especially in complexes and residential estates).
  • Please let us know when placing your order if there are any access restrictions or special needs, which must be considered to ensure a successful delivery.
  • For further information regarding our deliveries and requirements, please contact us we will gladly assist you.

Standard Delivery ā€“ Charges and TimeframesĀ 

  • We pride ourselves on the fact that our delivery staff are both competent and courteous. Our Delivery is outsourced to a Logistics company and can be tracked via a tracking number.
  • Should you not be available on the scheduled date of delivery, and the delivery vehicle has to return with your products, a re-scheduled delivery will be arranged and an additional delivery fee will be charged. Specific delivery times cannot be made or agreed to at the time of order, and Veerenzo does not deliver on Sundays and public holidays.

Payment Options AcceptedĀ 

  • Payment may be made via Visa, MasterCard, or by bank transfer into the Veerenzo bank account, the details of which will be provided on request.

Card Acquiring and SecurityĀ 

  • Card transactions will be acquired for (Your Company) via PayFast(Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.